Senior Customer Success Manager - onboarding (remote)

Clearpath Mill Telecom is a telecommunications provider in Fort Worth focused on reliable home and business connections, and we need a Senior Customer Success Manager to lead our onboarding. You would join a small organisation of about 40 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in Fort Worth. • We will tell you what to expect at each step of the hiring process.