Senior Customer Success Manager - onboarding (remote)

Westbrook Iron Insurance Group is looking for a Senior Customer Success Manager. The job centres on onboarding for policy renewals, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on policy renewals issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with claims. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Jackson. • Applications are reviewed on a rolling basis.