Senior Customer Success Manager - onboarding (Philadelphia, PA)

We are growing our team at Silverline Linden Telecom and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Philadelphia, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.