Senior Customer Success Manager - onboarding (Orlando, FL)

Fernwood Wren Energy is an energy provider in Orlando focused on reliable service and fair billing. We are hiring a Senior Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service connections issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Orlando. • We reply to every applicant.