Senior Customer Success Manager - onboarding (Oklahoma City, OK)

Cedar Clear Telecom provides broadband and phone service around Oklahoma City, and we need a Senior Customer Success Manager to lead our onboarding. We keep people connected and take outages personally. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.