Senior Customer Success Manager - onboarding (New Orleans, LA)

We are growing our team at Clearpath Hollow Telecom and adding a Senior Customer Success Manager whose main responsibility will be onboarding. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.