Senior Customer Success Manager - onboarding (Memphis, TN)

Summit Mill Banking Services is looking for a Senior Customer Success Manager. The job centres on onboarding for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Memphis, with some flexibility after the first few months. • We reply to every applicant.