Senior Customer Success Manager - onboarding (Madison, WI)

Fernwood Stone Telecom is a telecommunications provider in Madison focused on reliable home and business connections, and we need a Senior Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Madison. • We reply to every applicant.