Senior Customer Success Manager - onboarding (Kansas City, MO)

Cedar Stone Telecom Group is looking for a Senior Customer Success Manager. The job centres on onboarding for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Kansas City. • Applications are reviewed on a rolling basis.