Senior Customer Success Manager - onboarding (Kansas City, MO)

We are growing our team at Northwind Hollow Energy and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of about 268 people based in Kansas City. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on usage data issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Full-time, on a regular day shift. • On site in Kansas City. • We reply to every applicant.