Senior Customer Success Manager - onboarding (Jackson, MS)

We are growing our team at Lumen Harbor Energy and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service connections issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Jackson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.