Senior Customer Success Manager - onboarding (Dallas, TX)

Greenridge Oak Telecom provides broadband and phone service around Dallas, and we need a Senior Customer Success Manager to lead our onboarding. Technicians and office staff share information daily. What you will do • Coordinate with support, billing and operations on outage reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.