Senior Customer Success Manager - onboarding (Cincinnati, OH)

Redstone Cobalt Insurance provides coverage to households and businesses around Cincinnati, and we need a Senior Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on customer complaints issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.