Senior Customer Success Manager - onboarding (Boise, ID)

Summit Fern Energy Group is looking for a Senior Customer Success Manager. The job centres on onboarding for hardship programmes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on hardship programmes issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, on a regular day shift. • On site in Boise. • We will tell you what to expect at each step of the hiring process.