Senior Customer Success Manager - onboarding (Birmingham, AL)

Highbridge Willow Insurance is looking for a Senior Customer Success Manager. The job centres on onboarding for underwriting files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on underwriting files issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.