Senior Customer Success Manager - escalation handling (Wichita, KS)

We are growing our team at Clearpath River Insurance Group and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 49 people based in Wichita. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on premium billing issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita. • We reply to every applicant.