Senior Customer Success Manager - escalation handling (Tulsa, OK)

Fernwood West Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Tulsa. • Applications are reviewed on a rolling basis.