Senior Customer Success Manager - escalation handling (Tulsa, OK)

Summit Amber Insurance provides coverage to households and businesses around Tulsa. We are hiring a Senior Customer Success Manager to take on escalation handling. You would join a large organisation of about 203 people based in Tulsa. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on claims issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with catastrophe response. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa. • We reply to every applicant.