Senior Customer Success Manager - escalation handling (Tucson, AZ)

We are growing our team at Northwind Pine Markets Group and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Tucson. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on store inventory issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.