Senior Customer Success Manager - escalation handling (Toledo, OH)

Amberfield Rowan Banking Services is looking for a Senior Customer Success Manager. The job centres on escalation handling for deposit accounts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Coordinate with support, billing and operations on deposit accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Toledo. • Applications are reviewed on a rolling basis.