Senior Customer Success Manager - escalation handling (Seattle, WA)

Cedar Hollow Energy Group is looking for a Senior Customer Success Manager. The job centres on escalation handling for usage data, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on usage data issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Seattle, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.