Senior Customer Success Manager - escalation handling (Seattle, WA)

Rivermark Cedar Banking Services Holdings is looking for a Senior Customer Success Manager. The job centres on escalation handling for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.