Senior Customer Success Manager - escalation handling (San Diego, CA)

Rivermark Sparrow Energy Group supplies electricity and gas to homes and businesses around San Diego, and we need a Senior Customer Success Manager to lead our escalation handling. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.