Senior Customer Success Manager - escalation handling (Salt Lake City, UT)

We are growing our team at Bluepeak Harbor Telecom and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Salt Lake City. • Applications are reviewed on a rolling basis.