Senior Customer Success Manager - escalation handling (Rochester, NY)

Greenridge West Energy is looking for a Senior Customer Success Manager. The job centres on escalation handling for hardship programmes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 778 people based in Rochester. What you will do • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.