Senior Customer Success Manager - escalation handling (remote)

Bright Fox Financial is looking for a Senior Customer Success Manager. The job centres on escalation handling for account servicing, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account servicing issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Seattle. • Applications are reviewed on a rolling basis.