Senior Customer Success Manager - escalation handling (remote)

We are growing our team at Bright Nest Staffing and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. Speed and follow-up matter. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on retention issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with timekeeping. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Memphis. • We reply to every applicant.