Senior Customer Success Manager - escalation handling (remote)

Silverline Harbor Energy is an energy provider in Wichita focused on reliable service and fair billing. We are hiring a Senior Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.