Senior Customer Success Manager - escalation handling (remote)

Northwind Bridge Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with an occasional day on site in Providence. • We will tell you what to expect at each step of the hiring process.