Senior Customer Success Manager - escalation handling (remote)

Summit Birch Energy Partners delivers power and gas plans across the Charleston region. We are hiring a Senior Customer Success Manager to take on escalation handling. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Charleston. • Applications are reviewed on a rolling basis.