Senior Customer Success Manager - escalation handling (remote)

Redstone Glen Energy is looking for a Senior Customer Success Manager. The job centres on escalation handling for meter readings, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Richmond. • We will tell you what to expect at each step of the hiring process.