Senior Customer Success Manager - escalation handling (remote)

Cedar Hollow Energy Group is looking for a Senior Customer Success Manager. The job centres on escalation handling for outage response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on outage response issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Seattle. • We reply to every applicant.