Senior Customer Success Manager - escalation handling (remote)

Bright Harbor Energy is looking for a Senior Customer Success Manager. The job centres on escalation handling for usage data, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Coordinate with support, billing and operations on usage data issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Austin. • We will tell you what to expect at each step of the hiring process.