Senior Customer Success Manager - escalation handling (remote)

Bluepeak Junction Markets operates grocery and general-merchandise stores around Reno, and we need a Senior Customer Success Manager to lead our escalation handling. Managers started on the floor. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on pricing issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Reno. • We will tell you what to expect at each step of the hiring process.