Senior Customer Success Manager - escalation handling (remote)

Stonegate Junction Insurance is looking for a Senior Customer Success Manager. The job centres on escalation handling for claims, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on claims issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with catastrophe response. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Philadelphia. • We will tell you what to expect at each step of the hiring process.