Senior Customer Success Manager - escalation handling (remote)

Stonegate Quarry Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for outage reports, and it would suit someone who likes steady, practical work. You would join a small organisation of about 164 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Philadelphia. • We reply to every applicant.