Senior Customer Success Manager - escalation handling (remote)

Greenridge Yarrow Telecom Group is a telecommunications provider in Cleveland focused on reliable home and business connections. We are hiring a Senior Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Cleveland. • We reply to every applicant.