Senior Customer Success Manager - escalation handling (remote)

Westbrook Bright Staffing connects candidates and employers across the Jackson region, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on onboarding issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Jackson. • We will tell you what to expect at each step of the hiring process.