Senior Customer Success Manager - escalation handling (remote)

Bluepeak Lantern Markets operates grocery and general-merchandise stores around Atlanta, and we need a Senior Customer Success Manager to lead our escalation handling. Managers started on the floor. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Atlanta. • We reply to every applicant.