Senior Customer Success Manager - escalation handling (remote)

We are growing our team at Amberfield Union Telecom and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Columbus. • We will tell you what to expect at each step of the hiring process.