Senior Customer Success Manager - escalation handling (remote)

We are growing our team at Redstone Keystone Banking Services and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Austin. • We will tell you what to expect at each step of the hiring process.