Senior Customer Success Manager - escalation handling (Philadelphia, PA)

Greenridge Orchard Banking Services is looking for a Senior Customer Success Manager. The job centres on escalation handling for account openings, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on account openings issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.