Senior Customer Success Manager - escalation handling (Orlando, FL)

Foxglove Beacon Insurance sells home, auto and small-business insurance in Orlando, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer complaints issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.