Senior Customer Success Manager - escalation handling (Orlando, FL)

Rivermark Lakeside Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for service installations, and it would suit someone who likes steady, practical work. You would join a small organisation of about 143 people based in Orlando. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Full-time, Monday to Friday. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.