Senior Customer Success Manager - escalation handling (Orlando, FL)

We are growing our team at Amberfield Bright Markets and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 89 people based in Orlando. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on shrink and waste issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with supplier deliveries. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.