Senior Customer Success Manager - escalation handling (Oklahoma City, OK)

We are growing our team at Bluepeak Stone Energy and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Oklahoma City. • We reply to every applicant.