Senior Customer Success Manager - escalation handling (Oklahoma City, OK)

Fernwood Stone Energy Group is looking for a Senior Customer Success Manager. The job centres on escalation handling for billing disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 51 people based in Oklahoma City. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Full-time, on a regular day shift. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.