Senior Customer Success Manager - escalation handling (Oklahoma City, OK)

Silverline Sable Financial is a financial-services company in Oklahoma City, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.