Senior Customer Success Manager - escalation handling (New Orleans, LA)

We are growing our team at Nova Ember Staffing Group and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 47 people based in New Orleans. What you will do • Coordinate with support, billing and operations on onboarding issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.