Senior Customer Success Manager - escalation handling (Minneapolis, MN)

Ironwood West Banking Services is a community-focused bank in Minneapolis serving households and small businesses, and we need a Senior Customer Success Manager to lead our escalation handling. Most people here started in a branch and stayed. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Full-time, Monday to Friday. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.